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The Importance of Independently
Prepared Quality Control Materials
Receive a FREE Quality Control Standard With Your Next Order
A measurement process that is out of control produces data that is not accurate or defensible. The key to maintaining control of the measurement process and generating accurate, defensible data is through the proper use of quality control standards.

Many people think that the only requirement of a quality control standard is that the value of the sample be known. While a known true value is essential to a quality control standard, there are several other pieces of information that should be available if it is to be considered a quality control standard...

Read the complete article
[http://www.apgqa.com/newsletters/4_2003_qc.asp]

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DMRQA Announcement Letter Update
We have talked to several customers who have been checking their mail looking for the 308 DMRQA Announcement Letter. According to John Helm of the US EPA, it has not yet been released. We will be distributing a supplemental issue of APG eNews when the DMRQA Announcement Letter is released that highlights important dates and requirements.

DMRQA Online Reporting Features for Contract Labs
Improving DMRQA for Contract Labs and Permittees
Often contract laboratories are lost in the shuffle of DMRQA. They do not receive a copy of the DMRQA Announcement Letter (308 Letter) and sometimes permit holders neglect to notify them of their requirements. Contract laboratories have between 10 to 50 NPDES Permit Holders that have DMRQA Reporting requirements. Between staying up-to-date with DMRQA requirements and preparing reports, permittees and contract labs have a big job on their hands!

Read the complete DMRQA Online Reporting Article
[http://www.apgqa.com/newsletters/4_2003_contract_labs.asp]

View a detailed description of each APG DMRQA Product
[http://www.apgqa.com/products/dmrqa_products_listing.asp]

Print a faxable copy of the DMRQA 23 Order Form
[http://www.apgqa.com/library/index.asp?fileid=1]

Order DMRQA 2003 Samples Online
[https://www.apgqa.com/orders/index.asp?action=dmrqa]

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Understanding Total Phenolics
Why are the PT Acceptance Limits so low for
Total Phenolics compared to the True Value
As a PT Provider, we often receive questions on various test methods and procedures. One question that we receive is "Why are the PT Acceptance Limits so low for Total Phenolics compared to the True Value?" More frequently, we are asked, "Why did I fail Total Phenolics when all my QC Standards pass?" The method and the way acceptance limits are calculated is the key to understanding.

Read the complete Understanding Total Phenolics Article
[http://www.apgqa.com/newsletters/4_2003_phenolics.asp]

If you have suggestions for future technical article please drop us an email at info@apgqa.com, we may feature your request in an upcoming newsletter.

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Find What You Need To Know
Do you ever wish there was a simple way to find more information about a particular proficiency testing topic? For instance, do you know how to report an analyte determined to be a non-detect? You must report a less than value using the < symbol. To find out more about this topic and others, select the Terms & Definitions selection under Quick Tools at www.APGQA.com. You will be able to scroll through a list or use the Quick Find to search for a particular term.

Review the Terms and Definitions
[https://www.apgqa.com/online_data_return/terms.asp]

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APG Certified to New ISO 9001 – 2000 Standard
Analytical Products Group is pleased to announce that we have successfully transitioned to the new ISO 9001 – 2000 Standard. Det Norske Veritas (DNV), certified APG to the new ISO 9001 – 2000 Standard during a two-day audit on April 23rd and 24th. We have noticed several improvements while transitioning to the new standard. The ISO 9001 – 2000 Standard will help us improve our overall quality in every aspect, from manufacturing to quality control, to customer service. Every employee from top to bottom is involved in our quality system and as a result, our customers receive the type of products and services they expect and deserve.

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April Order Satisfaction Survey Prize Winner
Your Satisfaction is our #1 Goal
As part of our commitment to customer service, APG has a customer satisfaction survey at APGQA.com. We enter each person that completes the survey into a monthly drawing as a special thank you for providing us with your valuable feedback. April's prize winner is Michael McKenna of Blue Marsh Laboratories in Douglassville, PA. Michael will receive a $25.00 gift certificate at Amazon.com for his efforts. Good luck to everyone entered in the May drawing.

Take the order satisfaction survey and register to win*
[http://www.apgqa.com/order_survey]
*Elite Membership Required. Void where prohibited.

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PITTCON 2003 Grand Prize Winner
And the winner is....
Congratulations to our PITTCON Grand Prize winner, Mark Vaughan of Accurate Environmental Labs located in Stillwater, Oklahoma. Mark won a pair of 1/2 Carat (tcw) diamond earrings when he participated in the survey at PITTCON 2003. Thanks to all who entered online or stopped by the booth to say hello. Good luck next year!

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