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Customer Satisfaction Survey


APG invites you to take a moment to submit responses to the following questions.

 
 
 
Customer Satisfaction Survey
Contact Nameoptional
Email Addressoptional
Confirm EmailEmail and confirm email must match
Organization Nameoptional
Business Phoneoptional
NELAC Accredited? Yes
 No
 
 
 
I was able to locate sufficient product information on APGQA.com to purchase the appropriate products.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
I was able to locate sufficient product information in APG’s catalog to purchase the appropriate products.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
My APG customer service representative was knowledgeable about APG’s products and services.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
My APG customer service representative was friendly, helpful and courteous.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
My APG customer service representative responded to my needs in a timely manner.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
Enter any additional comments about your experience with your customer service representative.
  
 
I received the samples I ordered.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
The samples I ordered arrived when I expected.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
The samples I ordered arrived in good condition.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
The appropriate paperwork was included with my order including all documentation I needed to complete the PT Study.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
Enter any additional comments about packaging and shipping of your order.
  
 
APG provides sufficient technical knowledge to solve my problems.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
The sample preparation instructions were clear and easy to follow.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
APG’s products provide consistent and expected results.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
Enter any additional comments about your experience with APG technical support.
  
 
APG’s data return booklet was easy to follow.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
The APGQA.com Online Data Entry System was easy to follow.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
The presentation of the hardcopy PT Evaluation Report met my satisfaction.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
The presentation of the APGQA.com Advantage Reporting System met my satisfaction.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
The hardcopy PT Evaluation Report was easy to understand.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
The APGQA.com Advantage Reporting System was easy to understand.
 Strongly Agree
Agree
Disagree
Strongly Disagree
Do Not Know
Not Applicable
 
Select One
 
Enter any additional comments about your experience reporting data to APG.
  
 
Do you require PT Samples for regulatory accreditation(s)?
 Yes
No
 
Select One
 
Submit your completed survey.
 
 
 
 
 
  
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